This two-day course focuses on how to document, organize, and present the evidence required under PhilHealth Benchbook Version 2. It supports healthcare institutions in producing traceable, compliant documentation that reflects service quality and policy implementation—key requirements for PhilHealth accreditation and achieving the Center of Excellence (COE) status.
Participants will learn how to design audit-ready policies, apply standard documentation practices, and maintain a robust system for document control and retrieval. The training also covers compliance with applicable DOH and PhilHealth standards, preparation for accreditation interviews, and organizing operational and legal documents required during accreditation surveys.
This course ensures your hospital’s documentation is not only complete but immediately retrievable under pressure—supporting smooth, successful accreditation outcomes.
Benefits
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Learn how to write compliant, traceable policies linked to national laws and Benchbook criteria
Standardize clinical and administrative records for audit-readiness
Create a secure, structured system for documentation retention and retrieval
Support accreditation survey success through better organization and preparation
Understand required documentation for key areas like infection control, patient rights, and facility safety
Align operations with PhilHealth, DOH, and other healthcare regulatory frameworks
Target group
This program is recommended for::
Quality and Accreditation Officers: Leads on documentation and survey readiness
Department Heads and Managers: Responsible for policy generation and approval
Medical Records, HIM, and IT Staff: Custodians of institutional data
Process Owners: Staff whose daily operations generate compliance-related documentation
Requirements
No prior certification required. Best suited for personnel involved in documentation, audit, or compliance within PhilHealth-accredited healthcare institutions.
Training outline
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1. How does an organization plan for accreditation?
2. Hospital Overview of Organization Services: Organizational structure with names and designation of managers
3. Tour of Facility
Documents / Materials Needed
• Hospital facility plans
• Safety inspection report and actions
• Disaster preparedness policies, procedures and
reports of training, drills and monitoring
• Other plans, policies and procedures, reports that
monitor safety and security of the physical facility,
equipment, drugs, clients and visitors
4. Leadership Interview
Documents / Materials Needed
• Organizational structure
• Operations manual
• Human resource development plan
• Compedium of DOH, PHIC and local laws and codes
• Quality monitoring and control plans and
improvements reports
5. Document Review
Documents / Materials Needed
• Operations manual
• Building plans
• Power, water, sewage plans
• Hospital licenses and permits
• Staff licenses, permits, credentials and 201 files
• Disaster preparedness plans
• Memoranda of agreement and contract services
• Compedium of clinical practice guidelines and
pathways applicable to the hospital
• Quality monitoring and control plans and
improvement report
• All documents specified in the list of required
policies and procedures in the appendix
6. Infection Control Interview and System Tracer
Documents / Materials Needed
• Operations manual
• List of all employees
• List of doctors
TOPICS COVERED
• List of employees of outsource services
• Human resource developmental plan
• Performance appraisal report
• 201 files of clinical and non-clinical staff
7. Improving Performance Interview
Documents / Materials Needed
• Operations manual
• Data on clinical and managerial quality indicators
• Data on guideline or pathways implementation
8. Safe Practice and Environment Interview
Documents / Materials Needed
• Operations manual
• Building and other plans
• Safety and security plan
• Fire and electrical safety plan
• Disaster and emergency preparedness plans
• Hazardous materials and management plans
• Utility management plans
• Report of safety testing and quality improvement projects
9. The Benchbook Core Standard and Criteria in terms of
documentation
• Patient Rights and Organizational Ethics
• Access to Healthcare
• Inpatient Admission and Outpatient Registration
• Assessment of Patients
• Care Planning and Delivery
• MedicationManagement
• Surgical and Anesthesia Care
• Leadership and Management
• Human Resource and Management
• Information andManagement
• Safe Practice and Environment
• Infection Control
• Improving Performance
10. Applicable laws and regulation relevant to Benchbook
Standard
• Patient Rights
• Access to Healthcare
• Assessment of Patients
• Care Planning and care delivery
• Surgery and Anesthesia
• MedicationManagement and Use
• Infection Control
• Leadership and Management
• Facility Management Safety
• Information and Resource Management
11. Summary and Conclusion
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PhilHealth Benchbook 2nd Edition Documentation
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In-House Training, Delivered Where You Work
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starting at ₱12,500.00 Price (excl. VAT)
starting at ₱14,000.00Price (incl. VAT)
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Lowest total price available per person. Higher prices per event date are possible. Possibly. Exam fees are included in the total price. All price details can be found in the selection area at the bottom of this page.
