Effective Communication in the Workplace

Communication Skills

Seminar

Dates on request

Certificate of Attendance

Virtual learning

8 Lessons

Available online

Seminar Number: PH-C09-ECVE-VC

This course aims to develop the communication skills both oral and written, negotiation and public relations of the participants in various forms and channels so they can articulate information and ideas with their colleagues, superiors, customers and other relevant interested parties effectively, efficiently and concisely in conjunction with their own key performance indicators (KPI’s) at work.

Benefits

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At the end of the program, participants should be able to:

Acquire skills in negotiation and conflict resolutions for establishing an equitable, fair and mutually beneficial relationship with customers, stakeholders, external providers and other relevant interested parties.
Provide appropriate and professional responses to internal and external customers through the effective use of paralanguage (verbal cues) and kinesics (non-verbal cues).
Review the basic grammar rules.
Create documents in pursuit of a specific goal or objective, e.g. to inform, to persuade;
Apply the lessons learned from this training to the actual performance of duties and responsibilities in the workplace.

Target group

2nd level Employees

Requirements

No prerequisite

Training outline

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Pre-Test
Sharpening your Negotiation Skills
Definition and Importance of negotiation
Negotiation Models and Paradigms
Types of Negotiation Behaviour
Negotiation Stages/Phases
Conflict Management
Alternative Dispute Resolutions
Evaluating Effectiveness of Negotiation Skills
Developing your Oral Communication Skills
Introduction to Oral Communication for Business Purposes
Effective Oral Communication Characteristics
Benefits of Effective Oral
Communication Principles of Effective Oral Communication
Strategies and Techniques for Effective Oral Communication
Firming up your Public Relations Skills
Definition and Relevance of Public Relations (PR)
The Nexus between PR and Strategic Communication
Strategies and Techniques of PR
Managing Media Relations
Social Media Etiquette
Maintaining online reputation Transcultural PR
Enhancing your Written Communication Skills
Business Writing: an Overview
Basic Grammar Rules and Grammatical Common Errors Analysis
Writing Reports and Email
Evaluating Writing Effectiveness Workshop and Presentation of Output
Post Test

Other information

For payment and other inquiries, please contact Ms. Ma.Luisa Anne Francisco, Senior Sales Executive (MaLuisa.Francisco@tuv.com | +63 998-840-7850).

ADDITIONAL INFORMATION

Fees are inclusive of training materials and certificate.
Unless specified in the course brochure, training fees subjected to a 12% VAT.
All participants are required to pay 50% down payment before the first day of the training.

CANCELLATION POLICY

TÜV Rheinland Philippines, Inc. reserves the right to postpone and cancel public courses.
Unless cancelled by TÜV Rheinland Philippines, training fees are non-refundable.
Participants with late cancellation (five days prior the training schedule) will not be refunded. Full amount of the training fee will be charged and invoiced.
Transferability: If you are unable to attend, a substitute delegate may attend in your behalf. Please provide the name and title of the substitute delegate

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+63 28128887

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Downloads

All information as PDF

In need of In-house training?

We customize training for your business.
Trainings are held on-site, minimizing downtime and saving time.
Our quality and safety trainings promote compliance and proficiency.