Conflict Management

Turn Everyday Friction Into Workplace Collaboration & Performance

Course

Dates on request

Certificate of Attendance

Classroom training

8 Lessons

Seminar Number: PH-C13-ConflictMgt

This course is centered around the development of participants' conflict managementskills, essential for resolving disputes, improving communication, and fostering collaboration in the workplace. By strengthening their ability to navigate and address conflicts constructively, employees can enhance teamwork, boost productivity, and contribute to a positive organizational culture where challenges are seen as opportunities for growth and problem-solving.

Benefits

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At the end of the program, the participants should be able to:

Understand the importance of conflict management in the workplace.
Identify and apply the key components of the Conflict Triangle (attitude, behavior, context).
Develop essential conflict management skills, including active listening and assertive communication.
Evaluate and apply various conflict management styles (collaborating, compromising, etc.) based on the context.
Practice giving voice to your values and resolving conflicts collaboratively.

Target group

This program is recommended for: All employees across levels and sectors who seek to strengthen their ability to manage and resolve workplace conflicts effectively.

Requirements

None

Training outline

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Course Topics:

1. Overview of Conflict Management

The Importance of Conflict Management in the Workplace
Definition of Key Terms

2. The Conflict Triangle

Attitude
Behavior
Context

3. Valuable Skills for Effective Conflict Management

4. The Listening and Voicing Phases

Levels of Listening
The Four Essential Dialogue Skills
Tips for Giving Voice to Your Values at Work

5. Conflict Management Styles and Their Effects

Collaborating
Compromising
Accommodating
Competing
Avoiding

Other information

For payment details and inquiries, please contact academy@phl.tuv.com. Our team will guide you through the payment process and answer any questions about schedules, content, or logistics.

ADDITIONAL INFORMATION

Training fees include materials and a certificate.
Unless stated otherwise, fees are subject to 12% VAT.
A 50% down payment is required before the first day of training. The balance is due on or before the last day.
We accept various payment methods; please reach out for instructions.
For Classroom Trainings, there will be an additional ₱ 1,500 for ancillary costs.

CANCELLATION POLICY

TÜV Rheinland Philippines reserves the right to postpone or cancel public courses due to valid reasons.
Unless cancelled by TÜV Rheinland Philippines, all fees are non-refundable once registration is confirmed.
Cancellations made five days or fewer before the training date are non-refundable; full fees will be charged.
You may nominate a substitute delegate at no extra cost. Please provide their details at least three business days beforehand.

In-House Training, Delivered Where You Work

We bring the training to your team—on-site, efficient, and focused.
Led by industry experts with hands-on experience.
Designed around your operations, aligned with global standards for compliance and performance.

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₱5,000.00 Price (excl. VAT)

₱5,600.00 Price (incl. VAT)

There are currently no sessions available.

Questions? We're more than happy to help.

+63 28128887

academy@phl.tuv.com

Downloads

All information as PDF

In-House Training, Delivered Where You Work

We bring the training to your team—on-site, efficient, and focused.
Led by industry experts with hands-on experience.
Designed around your operations, aligned with global standards for compliance and performance.