Active Listening

Enhance communication, build trust, and strengthen workplace relationships through effective active listening skills.

Course

Dates on request

Certificate of Attendance

Classroom training

8 Lessons

Seminar Number: PH-C13-ActiveListening

This course is designed to help participants strengthen their listening skills to enhance communication, build rapport, and foster a more collaborative and efficient work environment

Benefits

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At the end of the program, the participants should be able to:

Understand the key components of active listening.
Demonstrate attentive and empathetic listening behaviors.
Recognize barriers to effective listening and how to overcome them.
Apply active listening skills in professional and personal settings.
Develop strategies to improve understanding and reduce miscommunication.

Target group

This program is recommended for: Supervisors, Team Leaders, HR Practitioners, Trainers, Customer Service Professionals, and anyone looking to improve interpersonal communication.

Requirements

None

Training outline

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Course Topics:

Part 1: Active Listening; An Overview

Defining Active vs Passive Listening
Components of Effective Listening (Attention, Clarification, Feedback)
Importance of Listening in Workplace Communication
Levels of Listening

Part 2: Enhancing Listening Skills

Non-Verbal Cues and Body Language
Techniques to Stay Present and Minimize Distractions
Reflective Listening and Paraphrasing

Part 3: Overcoming Listening Barriers

Common Listening Roadblocks (Bias, Assumptions, Multitasking)
Emotional Triggers and Personal Filters
Managing Internal Dialogue

Part 4: Workshop and Follow-Through

Real-life Listening Simulations
Self-Assessment and Peer Feedback
Active Listening Action Plan

Other information

For payment details and inquiries, please contact academy@phl.tuv.com. Our team will guide you through the payment process and answer any questions about schedules, content, or logistics.

ADDITIONAL INFORMATION

Training fees include materials and a certificate.
Unless stated otherwise, fees are subject to 12% VAT.
A 50% down payment is required before the first day of training. The balance is due on or before the last day.
We accept various payment methods; please reach out for instructions.
For Classroom Trainings, there will be an additional ₱ 1,500 for ancillary costs.

CANCELLATION POLICY

TÜV Rheinland Philippines reserves the right to postpone or cancel public courses due to valid reasons.
Unless cancelled by TÜV Rheinland Philippines, all fees are non-refundable once registration is confirmed.
Cancellations made five days or fewer before the training date are non-refundable; full fees will be charged.
You may nominate a substitute delegate at no extra cost. Please provide their details at least three business days beforehand.

In-House Training, Delivered Where You Work

We bring the training to your team—on-site, efficient, and focused.
Led by industry experts with hands-on experience.
Designed around your operations, aligned with global standards for compliance and performance.

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₱5,000.00 Price (excl. VAT)

₱5,600.00 Price (incl. VAT)

There are currently no sessions available.

Questions? We're more than happy to help.

+63 28128887

academy@phl.tuv.com

Downloads

All information as PDF

In-House Training, Delivered Where You Work

We bring the training to your team—on-site, efficient, and focused.
Led by industry experts with hands-on experience.
Designed around your operations, aligned with global standards for compliance and performance.